Shipping & Delivery

At Prime Attires, we strive to deliver your order as quickly and safely as possible.

Processing Time

• All orders are processed within 1–2 business days after order confirmation.

Delivery Time

• Estimated delivery time is 5–7 business days across Pakistan.
• Delivery times may vary during public holidays, sales, or due to unforeseen courier delays.

Delivery Attempts

• Our courier partner may attempt delivery more than once.
• If the order remains undelivered due to an incorrect address, unavailable recipient, or unanswered calls, the parcel may be returned to us.

Delivery Charges

• A flat delivery fee of PKR 300 is applied to every order.

Order Tracking

• Once your order has been dispatched, you will receive tracking details to monitor your shipment.

Delivery Information

• Please ensure your shipping address and contact number are correct when placing your order.
• Prime Attires is not responsible for delays caused by incorrect shipping information or courier service interruptions.

Exchange & Returns

Customer satisfaction is important to us.

Exchange Policy

• We offer free exchanges only if you receive the wrong size from our side.
• We also provide a free exchange if you receive a defective or damaged item due to our error.

Return Policy

• We do not offer returns or refunds.
• Exchanges are accepted only for issues caused by Prime Attires.

Exchange Conditions

• The exchange request must be made within 3 days of receiving your order.
• The product must be unused, unwashed, and returned with original tags and packaging.
• Products showing signs of use or customer-caused damage are not eligible for exchange.

Exchange Process

1. Contact our customer support with your order number and clear photos of the issue.
2. Our team will review your request.
3. Once approved, we will guide you through the exchange process.
4. Your replacement item will be dispatched after the returned item has been received and verified.

Privacy Policy

At Prime Attires, we respect your privacy and are committed to protecting your personal information.

Information We Collect

• Name
• Phone Number
• Shipping Address
• Email Address (if provided)

How We Use Your Information

• Process and deliver your orders.
• Contact you regarding your order.
• Improve our products and customer service.
• Your information may only be shared with trusted courier and service providers when necessary.

Data Protection

• Your personal information is kept secure and is never sold or shared with third parties for marketing purposes.

Payment Information

• Prime Attires does not store your payment details. Payments are processed through the selected payment method.

Contact Us

If you have any questions regarding our Privacy Policy, please contact our customer support through our official website or social media pages.

Terms & Conditions

By placing an order with Prime Attires, you agree to the following terms and conditions.

Orders

• All orders are subject to availability and confirmation.
• After placing your order, you will receive an order confirmation via SMS or phone call.

Pricing

• All prices are listed in Pakistani Rupees (PKR).
• Prices may change without prior notice.

Product Information

• We strive to display product colors and descriptions accurately. Slight variations may occur due to lighting, photography, or screen settings.

Shipping

• Delivery timelines are estimates and may be affected by courier delays or unforeseen circumstances.