Return and Refund Policy

Order Replacement
Please double check your order details such as size, design and quantity before completing your purchase as we are unable to exchange items due to errors in these options. If you wish to change your order, you can cancel it within 24 hours and place a new order with the correct details. If you need help, please contact our support team.

Cancellation of Order
Time to complete: Orders can be cancelled within 24 hours of placing.
Cancellation Fee: Any order cancelled after 24 hours will be subject to a cancellation fee of 10% of the total order value.
How to cancel: To cancel your order, please contact us via email at support@primeattires.com.
Returns and Refunds
We accept returns within 180 days of delivery. After this time, the order is considered final and no refunds will be issued. Returns and refunds are accepted under the following conditions:

Conditions for a return/refund:
Goods arrive damaged or broken
Products differ from original order in design, size or material
Incorrect items received
Significant deviation from product description
Not eligible for return/refund:
Items that have been worn, washed or altered
Defective items not the result of our supervision
Items without original labels
Items with minor defects that can only be repaired
Please note: All returned items must be in their original packaging and in their original condition.

Request a refund
When submitting a refund request, please provide the following information:

Shipping label or receipt
Proof of purchase
Proof of defect (with pictures)
Important contact information (e.g. email screenshot)
Returns and refunds process
Starting the process:
Please contact us via email at support@primeattires.com and provide us with the required documents.
Approvals and instructions:
We will attempt to respond to your claim eligibility questions within 2-3 business days. Please do not send your parcel until you have received a confirmation email with your return address.
Return shipping costs:
Send your returned item via a local courier or post office, providing the tracking number from the courier. Please note that you are responsible for the return shipping costs.
Return Processing:
Once we receive your returned item, we will typically process your refund within 2 business days. You will receive a full refund, including the original shipping costs. If the delay is longer than 10-15 days, please contact your bank or credit card company for further assistance.
Important Notes
Effectiveness:
Our return policy is valid for 180 days from the date of delivery.
Shipping Costs:
Return shipping costs will be paid by the customer.
Liability:
We are not responsible for any damage or loss that occurs during return shipping. In the event of an unauthorized claim or lost return, the customer will be responsible for resolving these issues.
Before submitting a return or refund request, please contact our Technical Support Department for assistance. If you have any further questions, please visit our Contact Us page or email us at support@primeattires.com​.

Thank you for shopping at Primeattires. Your satisfaction is our top priority.